Refund policy

 

Returns & Refund Policy

At K’NEKT NZ, we aim to support both Kiwi shoppers and verified New Zealand businesses by ensuring a fair and transparent returns process.

Because K’NEKT NZ operates as a multi-vendor marketplace, products are shipped directly from independent New Zealand suppliers, artists, or creators. Return processes may vary slightly between suppliers; however, all suppliers on K’NEKT NZ are expected to meet our minimum customer service standards and comply with New Zealand consumer law.

14-Day Return Policy

We offer a 14-day return period, meaning you have 14 days after receiving your item to request a return. please contact us asap sales@knekt.nz

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unworn, unused, and with original tags attached

  • Be in its original packaging

  • Include proof of purchase or receipt

To request a return, please contact us at:
sales@knekt.nz

Return instructions and shipping details will be provided once your request has been reviewed and approved.

Please do not send items back without first contacting us, as unauthorised returns may not be accepted.

Damaged, Incorrect, or Faulty Items

Please inspect your order upon arrival.

If your item:

  • Arrives damaged

  • Is faulty

  • Is incorrect

  • Is missing parts

please contact us as soon as possible at sales@knekt.nz with:

  • your order number

  • photos of the issue

  • a brief explanation

We will work with the supplier to resolve the issue fairly and promptly.

Marketplace Supplier Responsibility

Many products on K’NEKT NZ are supplied and shipped directly by independent New Zealand businesses, artists, and creators.

While K’NEKT NZ helps facilitate orders and customer support, certain returns, exchanges, and warranties may be managed directly by the supplier in accordance with:

  • their store policies

  • New Zealand Consumer Guarantees Act 1993

  • Fair Trading Act 1986

Non-Returnable Items

Certain products cannot be returned, including:

  • Custom-made or personalised items

  • Commissioned artwork

  • Digital products or downloads

  • Perishable goods (food, flowers, plants)

  • Personal care or hygiene items

  • Hazardous materials or flammable goods

  • Gift cards

  • Final sale or clearance items

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

The quickest way to exchange an item is to:

  1. Request a return for the original item

  2. Once approved, place a new order for the replacement item

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to your original payment method

  • Processing times may vary depending on your bank or payment provider

  • Most refunds are completed within 5–10 business days

If more than 15 business days have passed since your refund was approved, please contact:
sales@knekt.nz

New Zealand Consumer Law

Nothing in this policy limits your rights under the:

  • Consumer Guarantees Act 1993

  • Fair Trading Act 1986

Customers are entitled to remedies where goods are faulty, not as described, or fail to meet reasonable expectations under New Zealand law.

K’NEKT NZ Marketplace Values

K’NEKT NZ is committed to supporting genuine New Zealand businesses, artists, and creators.

We encourage fair trade, respectful communication, and authentic representation of products, brands, and cultural works across our platform.