Shipping policy

Shipping Policy

At K’NEKT NZ, we connect shoppers with verified New Zealand businesses, artists, creators, and service providers from across Aotearoa.

Because K’NEKT NZ operates as a multi-vendor marketplace, products may be shipped directly from individual suppliers located throughout New Zealand. This means your order may arrive in multiple parcels if you purchase items from different brands or suppliers.

Shipping Locations

Currently, K’NEKT NZ ships within New Zealand only.

Processing Times

Processing times may vary depending on the supplier, product type, and order volume.

Estimated processing times:

  • Standard products: 1–5 business days
  • Handmade or custom items: 3–21 business days
  • Commissioned, personalised, or made-to-order items: timeframes may vary depending on the creator or supplier

Customers are encouraged to review individual product listings for supplier-specific processing and delivery information.

Delivery Timeframes

Estimated delivery times within New Zealand begin after order processing has been completed by the supplier.

Estimated delivery timeframes:

  • Urban deliveries: 1–4 business days
  • Rural deliveries: 2–7 business days

Please note:

  • Delivery estimates are not guaranteed
  • Delays may occur during public holidays, peak seasons, weather events, courier disruptions, or supplier processing delays
  • Orders containing products from multiple suppliers may arrive separately and at different times

Multiple Suppliers & Parcels

As K’NEKT NZ is a marketplace featuring multiple independent New Zealand suppliers, orders containing products from different suppliers may:

  • arrive separately

  • have separate tracking numbers

  • incur separate shipping charges where applicable

Shipping costs are calculated based on supplier location, parcel size, delivery region, and courier pricing.

Shipping Costs

Shipping costs are displayed at checkout and may vary depending on:

  • supplier location

  • product size/weight

  • shipping destination

  • rural delivery requirements

Some suppliers may offer:

  • free shipping

  • flat-rate shipping

  • promotional shipping offers

These will be displayed on the product listing where applicable.

Tracking Information

Tracking details will be provided where available once your order has been dispatched.

Please allow time for courier tracking updates to appear after shipment.

Lost, Delayed, or Damaged Parcels

If your parcel:

  • has not arrived within a reasonable timeframe

  • arrives damaged

  • appears lost in transit

please contact:
sales@knekt.nz

We will work with the supplier and shipping provider to help investigate and resolve the issue.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at checkout.

K’NEKT NZ and marketplace suppliers are not responsible for delays or losses resulting from incorrect delivery information provided by the customer.

Marketplace Supplier Responsibility

Many orders are fulfilled directly by independent New Zealand suppliers using third-party courier services.

While K’NEKT NZ assists with customer support and marketplace coordination, shipping timeframes and fulfilment processes may vary between suppliers.

Contact

For shipping-related questions, please contact:
sales@knekt.nz